Thanks for your feedback, it helps us improve the site. In reply to A. User's post on August 25, And for the second solution, where would I find the driver set up file? In reply to RH's post on August 25, Have you tried unplugging the transceiver and plugging it back in in a different port. In reply to JeffR's post on August 25, Thanks for the suggestion my device is working know Dmitry Dubyk. HI, try to download and install Mouse and Keyboard Center 2.
Go to device manager 2. Then select, "Let me pick from a list of device drivers on my computer" 5,Now,Update the driver by selecting option "Browse my computer for device software" 6. Out of options shown select "Human Interface Device" 7. Now click on "USB composite device" 8. Then,Click on "Next" 9. That's it,Both mouse and keyboard seem to be working now. In reply to cveldandi's post on December 20, I can confirm this works, thank you.
Hello there, I have the same product and I am also having problems with the drivers. Click on the Hardware tab, then click on the driver and hit Properties down in the left corner. Click on the Hardware tab, and click on Change Settings down in the right corner. Click on the Driver tab, and then on Update Driver Software. Click on Browse my computer for driver software , and then on Let me pick from a list of device drivers on my computer.
Was this reply helpful? Yes No. Can this be fixed please? Mohammad ImranKhokher. Geethu B Moderator. In reply to Mohammad ImranKhokher's post on November 22, Hi Mohammad, Thank you for contacting Microsoft Community. I suggest you to refer the article and check if it helps.
In reply to Geethu B's post on November 23, We just need a Windows 10 driver. In reply to DermAddison's post on December 10, Hi, Thank you for the update. Hope it works.
User's post on December 21, Thank you for your response Niranjan, but it does not help. All we really need is a Windows driver for the Desktop As you outlined the steps you took, I believe you already went to this page to help Troubleshoot problems with your Microsoft mouse or keyboard. The USB transceiver works fine since it allows your mouse to function. I am afraid this is a hardware issue on the keyboard itself.
Kindly check with t he Microsoft Supplemental Parts for replacement options:. This may not be the message you wish to read, we hope to have helped you out on how this can be addressed accordingly.
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